Refund Policy
Last updated: May 2026
At Discovero, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund policy below.
For more information, visit discovero.store
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unused and in original condition
- Products must be returned in original packaging
- Proof of purchase or order confirmation is required
Items returned without prior contact may not be accepted.
Non-Returnable Items
We do not accept returns for:
- Gift cards
- Final sale items
- Used or damaged items caused by misuse
- Items returned after the return window
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your bank or payment provider
- Original shipping costs are non-refundable unless the item arrived damaged or incorrect
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will work to resolve the issue as quickly as possible.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please place a new order after your return is approved.
Cancellations
Orders may only be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it can no longer be canceled.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Chargebacks
Initiating a chargeback without first contacting our support team may delay resolution and affect future purchases.
We are committed to resolving all customer concerns fairly and promptly.